Privacy Policy
Wholesome Smiles Limited (“we”, “us”, “our”)
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).
1. What information we collect
We may collect the following information when you contact us, complete a form, or use our services:
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Your name and contact details (phone, email)
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Information about the person requiring care (e.g. parent or family member) General oral health concerns or relevant health information you choose to share Location details (e.g. suburb, rest home name)
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Communication preferences
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We only collect information that is necessary to provide our services and support you appropriately.
2. How we collect your information
We collect information when you:
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Submit a form on our website
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Contact us via phone, email, or social media (e.g. Facebook, Instagram)
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Engage with our advertising or request information (such as guides or resources)
3. Why we collect your information
We collect and use your information to:
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Understand your needs and assess how we can help
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Communicate with you about your enquiry
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Provide oral health services and guidance
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Arrange appointments or follow-ups
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Improve our services and communication
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We do not sell your personal information.
4. How we store and protect your information
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We take reasonable steps to keep your information secure, including:
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Secure digital systems (e.g. practice management software, email systems)
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Limiting access to authorised personnel only
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Protecting against unauthorised access, loss, or misuse
5. Sharing your information
We only share your information when necessary, such as:
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With your consent (e.g. family members, care staff)
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With other healthcare providers involved in care (if appropriate)
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When required by law
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We do not share your information for marketing by third parties.
6. Use of social media and advertising
If you contact us via platforms such as Facebook or Instagram, your interaction may also be subject to those platforms’ privacy policies.
We may use anonymised data (such as general engagement or website visits) to improve our advertising and services.
We do not use identifiable patient information in marketing without explicit consent.
7. Accessing and correcting your information
You have the right to:
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Request access to the personal information we hold about you
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Request correction of that information
To do so, please contact us using the details below.
8. Cookies and website data
Our website may use basic analytics tools (such as Meta Pixel or similar technologies) to understand how visitors use our site and improve our services.
This information does not personally identify you.
9. Contact us
If you have any questions about this policy or your information, please contact:
Wholesome Smiles Limited Email:
10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.